Returns and Exchanges
We want you to love your lighting setup, which is why we offer a 30-day return policy for all products purchased directly from our online store. Items must be returned in their original packaging and in like-new condition to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to start the process.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email.
Pack Your Gear
Carefully place the panels, controllers, and power supplies back into their original boxes to ensure safe transit.
Drop Off and Refund
Drop the package at any authorized carrier location; your refund will be processed within 7-10 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing